About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.About the role The Commercial Operations Coordinator provides operational, commercial and administrative support to the UK business, acting as a key link between Sales, Business Development, Production, Customer Support, Logistics and Finance. Based in Stowmarket, this office-based role coordinates customer orders, quotations, shipments, invoicing, purchasing, rental fleet activities and customer documentation from request through to completion.You will be a trusted point of coordination for customers and colleagues in the UK and Canada, keeping commercial activities moving, resolving issues and providing clear updates. This is a hands-on role for an organised and solutions-focused professional who takes ownership, works confidently at pace and looks for practical ways to improve processes and customer service.What you will be doing • Coordinate customer orders from receipt through to delivery, including order entry, progression, changes and open-order tracking.• Support customer enquiries, quotations, opportunity follow-up and commercial administration in partnership with Business Development and Inside Sales.• Raise and distribute proforma and commercial invoices, and maintain accurate records in Epicor and company filing systems.• Prepare shipping and dispatch documentation and arrange domestic and international collections with approved freight providers.• Liaise with Production, Sales, Finance and colleagues in Canada to provide updates, resolve issues and keep orders on track.• Support customer credit applications, monitor Finance requests and professionally follow up overdue customer invoices.• Raise internal purchase orders, stock replenishment requests and drop-ship transactions for customer-specific requirements.• Administer rental and demonstration equipment, including rental agreements, movement tracking and calibration certification.• Support customer returns, supplier onboarding, vendor registration and related operational administration.• Coordinate office supplies, service contracts, contractor visits and required Health and Safety records and inspections.• Build strong cross-functional relationships and communicate clearly by email, phone and Microsoft Teams.• Identify inefficiencies, constructively challenge existing practices and implement improvements that enhance accuracy, responsiveness and customer experience.• Complete all activities in line with company procedures, compliance requirements
