At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. Duke Nursing Highlights: Duke UniversityHealth System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance based on eligibility REMOTE POSITION: Monday - Friday General Description of the Job Class: Pre-Service Verification is an integral part of the revenue cycle, responsible for the verification of patient insurance eligibility, prior authorization, and medical necessity for physician and hospital inpatient and outpatient services provided across Duke Health. The Strategic Services Associate supports the management team and acts as a liaison to stakeholders service lines, clinic leadership, providers, revenue managers, revenue cycle operational teams, etc. to support eligibility, prior authorization, and medical necessity standardized processes. This position evaluates and implements sustainable system workflows that improve operational performance and clear lines of responsibility between clinical, clinic, and pre-service verification teams. The Strategic Services Associate contributes to the achievement of department goals through the development and leadership of performance improvement activities. Duties and Responsibilities of this Level: Performance Improvement 60% Design and implement strategies for enhancing performance, reducing denials, and write-offs through utilization of performance improvement techniques and methodologies. Evaluate operational workflows and identify components that will improve operational efficiency by leveraging technology/bot/automation. Implement and maintain technology solutions for the department. Recommend policy/procedure and training documentation related to initiatives and projects. Establish department performance targets. Maintain full knowledge of departmental operations and act as a subject matter expert for eligibility, authorization, and medical necessity. Develop, maintain, and enhance knowledge of Electronic Health Record system and third-party vendor functionality to support recommendations on opti
