Our executive search team is partnering with a privately owned luxury lifestyle retailer to appoint a Director of Customer Experience The company operates a growing collection of stores offering premium apparel artisan jewelry leather goods footwear and carefully selected accessoriesThe Director will shape how customers experience the brand across physical stores and digital channels This individual will establish service standards strengthen client relationships and help store teams deliver a consistently hightouch shopping experience as the business growsKey ResponsibilitiesDevelop customer experience standards across the retail networkCreate strategies that strengthen customer loyalty and repeat businessPartner with store leaders to improve service quality and client engagementReview customer feedback and identify recurring opportunities for improvementDevelop clienteling practices for highvalue and repeat customersSupport service planning for new store openingsMonitor customer experience metrics and communicate findings to leadershipRequirements7 years of customer experience luxury retail or premium store leadership experienceProven success developing service standards across multiple locationsExperience with clienteling or customer loyalty programs preferredStrong understanding of premium consumer expectationsExcellent communication and leadership skillsAbility to travel periodically between retail locationsBenefitsMedical dental and vision insurancePaid time off401k planAnnual performance bonusEmployee merchandise discountTravel reimbursementSalary 125000 to 155000 per yearKeller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations Keller emphasizes ethical search processes attentive candidate care and leadership placements that support longterm client outcomesTo learn more about the firm and about our candidate services please visitExecutive Recruiters amp Headhunters Houston TexasEqual Employment Opportunity and NonDiscrimination PolicyEqual Employment Opportunity Statement Both Keller Executive Search and our clients are Equal Opportunity Employers For all positions whether with Keller Executive Search or our clients qualified applicants will receive consideration for employment without regard to race skin color religion sex sexual orientation gender identity gender expression national origin age protected veteran status disability genetic information or any other legally protected statusCommitment to Diversity Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respectedReasonable Accommodations Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals We engage in an interactive process to determine effective reasonable accommodations Compensation Information For client positions compensation information is available in the job post If not provided it will be shared during the interview process in accordance with applicable laws When required by law salary ranges will be included in job postings Actual salary may depend on skills experience and comparison to current employees in similar roles Salary ranges may vary based on role and locationCompliance with Laws Both Keller Executive Search and our clients comply with federal state and local laws governing nondiscrimination in employment This policy applies to all employment terms and conditions including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and trainingWorkplace Harassment Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race skin color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran statusEVerify Participation Keller Executive Search andor our clients may participate in EVerify Information about EVerify participation will be provided during the application process where applicablePrivacy and Pay EquityCalifornia Residents For more information about the categories of personal information we collect for recruiting and employment purposes please review our Privacy Policy at wwwkellerexecutivesearchcomColorado Nevada New York City California and Washington Residents Compensation information is available in the job post or will be provided during the interview process if not initially availableBoth Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable lawsStateSpecific InformationRhode Island We do not request or require salary history from applicantsConnecticut We provide wage range information upon request or before discussing compensationNew Jersey We do not inquire about salary history unless voluntarily
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