Our client is a residentfocused housing company that manages manufactured home communities designed to provide stable professionally maintained residential environments The organization is expanding its leasing and resident services capabilities as its property portfolio growsThe company is looking for a Resident Experience amp Leasing Manager to strengthen occupancy resident communication and the overall leasing experience across several communitiesThis position combines leasing leadership with resident service improvement The successful candidate will help create a consistent experience from the first inquiry through movein and ongoing residency while supporting community teams with leasing practices and resident engagementKey ResponsibilitiesDevelop consistent leasing practices across assigned manufactured housing communitiesMonitor inquiries applications occupancy moveins renewals and resident retention trendsSupport community teams in responding effectively to prospective resident inquiriesReview leasing activity and identify opportunities to improve conversion and occupancyEstablish standards for resident communication throughout the leasing and movein processAssist community managers with complex resident service matters when additional support is requiredCoordinate resident feedback initiatives and identify recurring service concernsDevelop practical leasing resources templates and communication materials for property teamsWork with marketing partners to ensure available homes and community opportunities are presented accuratelyTrack leasing and resident experience metrics and provide regular performance updates to leadershipAdditional DetailsPeriodic travel between communities is requiredOccasional weekend availability may be necessary for leasing events or community activitiesRequirements4 years of leasing residential property management customer experience or related experienceDemonstrated ability to improve customer or resident service processesStrong communication skills and a professional serviceoriented approachExperience working with leasing CRM property management or customermanagement systemsAbility to review performance data and identify practical opportunities for improvementStrong organizational skills and attention to followthroughAbility to work effectively with both residents and property operations teamsPreferredExperience with manufactured housing multifamily housing residential leasing or community managementExperience supporting multiple properties or locationsFamiliarity with occupancy renewal and leasing conversion metricsBenefitsCompetitive base compensationIncentive opportunity based on performanceHealth and wellness benefitsPaid time offRetirement savings planMileage reimbursement for required travelCareer advancement opportunitiesKeller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations Keller emphasizes ethical search processes attentive candidate care and leadership placements that support longterm client outcomesTo learn more about the firm and about our candidate services please visitExecutive Recruiters United States Leading Executive Search and Headhunting Firm in the USAEqual Employment Opportunity and NonDiscrimination PolicyEqual Employment Opportunity Statement Both Keller Executive Search and our clients are Equal Opportunity Employers For all positions whether with Keller Executive Search or our clients qualified applicants will receive consideration for employment without regard to race skin color religion sex sexual orientation gender identity gender expression national origin age protected veteran status disability genetic information or any other legally protected statusCommitment to Diversity Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respectedReasonable Accommodations Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals We engage in an interactive process to determine effective reasonable accommodations Compensation Information For client positions compensation information is available in the job post If not provided it will be shared during the interview process in accordance with applicable laws When required by law salary ranges will be included in job postings Actual salary may depend on skills experience and comparison to current employees in similar roles Salary ranges may vary based on role and locationCompliance with Laws Both Keller Executive Search and our clients comply with federal state and local laws governing nondiscrimination in employment This policy applies to all employment terms and conditions including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and trainingWorkplace Harassment Both Keller Executive S
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