Thanks for visiting our Career Page Please review our open positions and apply to the positions that match your qualifications Technical Support Engineer Sofia Bulgaria Full Time Mid Level Share About us160 We are EnduroSat A fastgrowing space scaleup at the forefront of satellite innovation specializing in advanced softwareflexible satellites for commercial governmental and scientific endeavors This is more than a job it8217s a missionWe are making space universally accessible and redefining whats possible We get things doneWe take ownership of what we do and we work hard to make a difference We are fearlessTransparency is our only way forward We dare to address and resolve issues headon We learn from our mistakesWe deliver take informed risks and evolve to achieve our goals We compare with the best version of ourselves What is the role As a Technical Support Engineer for Satellite Systems at EnduroSat you will play a critical role in assisting satellite development teams and customers by diagnosing and troubleshooting issues providing guidance and ensuring best practices for working with our satellite systems You will be the primary point of contact through email and chat handling complex technical cases and collaborating closely with software hardware and mechanical engineers to resolve them Additionally you will oversee customer returns and repairs ensuring timely resolution and clear communication with customers160 Some of your daily tasks will include160 Assisting satellite development teams by diagnosing troubleshooting and resolving reported technical issues related to satellite systems Providing customer support through email chat and video conferences for complex issues or customer requests Collaborating with engineers across various disciplines to solve complex cases and provide the best solutions for our customers Managing the lifecycle of customer returns and repairs coordinating with logistics and engineering teams and ensuring regular updates to customers Reviewing customerfacing documentation reporting inaccuracies and contributing to the creation of knowledge base articles to improve support efficiency and knowledge sharing What do we look for160 Keen interest in the160Space160industry Customerfirst mentality 8211 a business exists because of its customer base Working proficiency in English 8211 both written and oral Attention to detail desire to learn new skills and systems ability to multitask and prioritize Diverse skillset encompassing
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