Overview
Small Medium Enterprises and Channel SME&C is part of Microsoft Customer and Partner Solutions MCAPS, focused on 400M small and medium enterprise customers. SME&C serves these customers through digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations GS&O within SME&C is to accelerate our customers’ AI transformation and growth by delivering global GTM strategy & execution, driving customer success, fostering execution at scale, and transforming SME&C into the world’s leading AI frontier salesforce. As the Customer Success Unit CSU Sales Excellence Manager you will be a strategic partner to CSU and Unified Support sales leadership within SME&C EMEA. Your core responsibilities will be to drive sales & related delivery execution rigor, consumption and usage insights and analysis, and accelerate solution area growth and customer value realization. Whether your segment is Customer or Partner focused, key to the role is the ability to drive actionable outcomes, guide and optimize the sales process Segment and sales leaders. You will cross-collaborate with other roles to forward-looking performance recommendations of your segment. We are looking for an outcome-driven Sales Excellence SE to support the SME&C segment's current and forward-looking business goals. You will drive a predictable Rhythm of Business ROB with cross-functional teams to ensure quality four-quarter 4Q rolling business outcomes. You will work with Segment and Sales leaders to instill sales process discipline on pipeline health management, guide Sales Leaders on Microsoft sales methodologies, and collaborate across roles and segments to proactively seek resolution to manage change within your segment.
Responsibilities
The Customer Success Unit CSU Sales Excellence Manager will be responsible of: - Pipeline Health & Management
Partner with stakeholders to support predictable revenue and consumption growth across segments and solution areas. Contribute to maintaining pipeline health and aligning sales practices with Microsoft sales methodology standards.
- Sales Execution
Foster a culture of sales excellence by supporting consistent execution, governance, and partner insights across Enterprise, Global Partner Solutions, Small, Medium, and Corporate, and Small and Medium Business segments.
- Sales Execution Transformation
Help implement and operationalize evolving Microsoft sales strategies, processes, and priorities that enable sustainable growth and strengthen sales performance over time.
- Planning Engagement
Collaborate with segment leaders, Finance, and Business and Sales Operations teams on fiscal year planning activities that require sales excellence expertise and support.
- Additional Contributions
Take on other related responsibilities and initiatives that support team objectives and business priorities.
- Culture & Values
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