Overview
Generates innovative business insights, orchestrates teams to develop insights, and applies expertise in customer business in alignment with customer goals. Acts as the "Virtual Technical Officer", provides technical guidance to teams, builds and maintains strong industry and client knowledge, and acts as the voice of the customer. Creates mid- to long-term digital transformation roadmaps while ensuring execution of technological strategy, providing analysis of customer needs, and translating the customer business objectives to develop technology architecture. Leads industry and digital transformation acceleration to identify, create demand, and deliver customer solutions. Drives new opportunities, leads internal teams to accelerate customer digital transformation, and drive conversations regarding value of Microsoft solutions over competitors. Helps customer technical specialists sell Microsoft solutions. Maps technical customer requirements and business scenarios to Microsoft technology platforms. Orchestrates internal teams and local partners to ensure sufficient technical resources for demand generation. Drives account planning to inform quarterly and fiscal objectives. Influences customer technology engagement by engaging technical resources of customer, partner and Microsoft towards customer’s digital transformation. Uses existing and new readiness resources to support enablement plans for customer technology adoption at the national and regional level.
Responsibilities
Customer and Industry Insights- Applies expertise deep expertise across few accounts or broad expertise across many accounts in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers’ assumptions with constructive dialogue about their business and technology. Leverages industry trends to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries.
- Generates business insights based on knowledge of the customer's technology landscape, engagement experience, and proactive collaboration with the customer, internal teams, and industry, to conduct forecasting and develop recommendations for managing accounts. Challenges customers to consider alternative business models to meet business and market needs, and adapts plans to insights. Orchestrates teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Leads technical teams for driving opportunities with other teams, as necessary. Brings in business and industry insights to address the broader business challenges for the customer and deliver solutions.
Differentiated Value Proposition- Acts as the customer's Technology Mentor in established relationships with senior leaders including technical decision makers TDMs and/or Business Unit leaders at the CIO or CIO direct-report level by r
