IT Support Officer Position Description Kibali Gold Mineis seeking to recruit a suitably qualified and experienced IT Support Officer to support the ARK Project mine expansion feasibility study The IT Support Officer will provide daytoday technical support to the ARK Project team ensuring reliable IT services equipment connectivity systems access and data support across the project Duties Responsibilities Provide first and secondlevel technical support to project end users including employees consultants contractors and visiting technical specialists Support the service delivery team to ensure that user issues are logged prioritised escalated where required and resolved within agreed service levels Manage service desk tickets and support the achievement of agreed service level agreements Set up maintain and support desktops laptops tablets mobile phones printers meeting room equipment and other IT assets required by the project team Provide IT asset management including issuing tracking storing recovering and recording project IT equipment in line with company procedures Support business and project information systems including Element SAP Microsoft Applications WebEx SharePoint and other approved collaboration or project support platforms Provide user access support account creation permissions management password resets and troubleshooting for authorised project systems and shared workspaces Assist with secure storage backup retrieval and transfer of projectrelated electronic data and technical information Support connectivity requirements for the project office remote users workshops presentations and video conferencing Respond to enduser IT support requests including equipment connectivity software access printing and other ITrelated issues Work in collaboration with the IT section to support applications networks servers infrastructure cybersecurity and other technology services required by the project Promote compliance with company IT information security data protection and acceptableuse policies Qualification Requirements Bachelors Degree or Diploma in Information Technology Computer Hardware Computer Networking Computer Science or equivalent Professional certification in ITIL CompTIA A Network Microsoft Cisco or equivalent technical certification will be an added advantage A valid drivers licence will be advantageous where site or field support is required Experience and Skills Requirements Minimum of 3 years experience in IT support preferably in networking computer hardware service desk and enduser support Experience supporting IT infrastructure including Windows Server Active Directory SharePoint Microsoft Applications WebEx and related collaboration platforms Experience in a mining construction engineering EPCM project or remote site environment will be advantageous Experience supporting project offices fieldbased teams technical workshops remote users and multidisciplinary project teams will be advantageous Knowledge of cybersecurity principles user access control data confidentiality information protection and secure handling of project data Must have excellent written and oral communication skills Proficient in Microsoft Office including Excel PowerPoint Word Outlook and SharePoint Strong customer service orientation and ability to support users at all levels Good troubleshooting analytical and problemsolving skills Ability to prioritise multiple requests and respond effectively to urgent project requirements High attention to detail and commitment to accurate record keeping Ability to work independently follow through on issues and escalate appropriately Ability to work collaboratively in a multidisciplinary and multicultural project environment What We Can Offer You A comprehensive compensation package including bonuses and sitespecific benefits The ability to make a difference and lasting impact Work in a dynamic collaborative progressive and highperforming team Opportunities to grow and learn with industry colleagues Access to a variety of career opportunities across the organization We are committed to a safe work environment sending every person home safe and healthy every day and leaving a sustainable legacy on our host communities Thank you for your application however only those selected for an interview will be contacted
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
