n JOB SUMMARY n n Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience Heshe manages and coordinates all aspects of Elite members journey from prearrival and arrival experience all the way to the follow up through poststay feedback mechanisms Heshe directs implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program Heshe is also responsible for managing part of the Loyalty Operations departmentn n CANDIDATE PROFILE n n Education and Experience n 2year degree from an accredited university in Hospitality Business Administration or related major 2 years experience in loyaltyguest relationsguest recognition or related professional arean ORn 4year degree from an accredited university in Hospitality Business Administration or related major no work experience requiredn n CORE WORK ACTIVITIES n Supporting Marriott Loyalty Program n Leads and mentors other team members on Marriotts Bonvoy Loyalty Programn Maintains complete knowledge of all Elite Member Benefits Terms and Conditionsn Adjusts Elite Member status when necessary according to established guidelinesn Partners with Head Connector to update appoint and activate connector team on propertyn Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriotts Bonvoy Loyalty Programn Promotes positive relations with Elite members by anticipating their needs and promptly responding to themn Monitors responds and routes Elite members comments to the appropriate department when necessaryn n Maintaining Elite Appreciation Guest Services and Front Desk Goals n Coordinates daytoday operations ensuring the quality standards and meeting the expectations of the Elite Cobalt and redemption stay members on a daily basisn Develops specific goals and plans to prioritize organize and accomplish workn Supports handling complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with othersn Assists with energy conservation efforts by monitoring compliance during property toursn n Providing Exceptional Elite Cobalt and redemption stay members Service and Property Operations Support n Provides services that go above and beyond Elite Cobalt and redemption stay members expectations in order to promote Elite Cobalt and redemption stay members satisfaction and retentionn Sets a positive example for guest relationsn Helps employees to provide excellent customer servicen Assists in coaching and providing feedback to associatesn Maintains high visibility in public areas during peak timesn Provides immediate assistance to Elite Cobalt and redemption stay members as requestedn Interacts with Elite Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfactionn Maintains knowledge of all hotel features and services room types rates special packages and promotionsn Keeps track of daily arrivals departures room availability and scheduled inhouse group activitiesn Maintains complete knowledge of all hotel and departmental policies and proceduresn Monitors security of public areas of the hoteln Conducts preshift meetings to review and share information pertinent to daily business with other team membersn n Leading the Team and Conducting Human Resource Activities n Provides guidance and direction to subordinatesn Assists as needed in the interviewing and hiring of other team membersn Monitors effectiveness of departmental staffing guiden Provides training development professional discipline and positive support for all employees within the departmentn Administers performance evaluations for all employees within the departmentn Facilitates departmental strategic planning meetingsn Direct the performance of staff and follow up with coaching and guidance to praise or make correctionsn n n n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable lawn
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
