n JOB SUMMARY n n Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision Works with property leadership team to identify and address employee and organizational development needs The position is responsible for ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics including product knowledge company philosophy and customer service and leadership skills Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs Measures the effectiveness of training to ensure a return on investmentn n CANDIDATE PROFILE n n Education and Experience n 2year degree from an accredited university in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the human resources or related professional area certified trainern ORn 4year bachelors degree in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major certified trainer no work experience requiredn n CORE WORK ACTIVITIES n n Administering Employee Training Programs n Promotes and informs employees about all training programsn Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relationsn Helps employees identify specific behaviors that will contribute to service excellencen Ensures employees receive ongoing training to understand guest expectationsn Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skillsn Meets with training cadre on a regular basis to support training effortsn Observes service behaviors of employees and provides feedback to individuals andor managersn n Evaluating Training Programs Effectiveness n Monitors enrollment and attendance at training classesn Meets regularly with participants to assess progress and address concernsn Partners with operational leaders to assess if employees demonstrate effective technical and leadership skillsn Reviews comment cards guest satisfaction results and other data to identify areas of improvementn Measures transfer of learning from training courses to the operationn Ensures adult learning principles are incorporated into training programsn n Developing Training Program Plans and Budgets n Ensures all training and development activities department specific and general property training are strategically linked to the organizations mission and visionn Identifies performance gaps and works with managers to develop and implement appropriate training to improve performancen Makes any necessary adjustments to training methodology andor retrains as appropriaten Aligns current training and development programs to effectively impact key business indicatorsn Establishes guidelines so employees understand expectations and parametersn Develops specific training to improve service performancen Drives brand values and philosophy in all training and development activitiesn Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvementn n Managing Training Budgets n Participates in the development of the Training budget as requiredn Manages budget in alignment with Human Resources and property financial goalsn Manages department controllable expenses to achieve or exceed budgeted goalsn Utilizes Pcard if appropriate to control and monitor departmental expendituresn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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