n JOB SUMMARY n n Prepares all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout the preevent event and postevent phases of property events This position primarily handles complex events Ensures a seamless turnover from sales to service back to sales Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in hisher absence Serves as the event planners primary contact following turnover on property and is responsible for hisher experiencen n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the event management or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience requiredn n CORE WORK ACTIVITIES n n Executing Event Operations n Solve problems andor suggest alternatives to previous arrangements if necessaryn Leads preevent and postevent meetings for assigned groupsn Identifies operational challenges associated with hisher group and works with the property staff and customer to solve these challenges andor develop alternative solutionsn Manages customer budgets to maximize revenue and meet customer needsn Oversees hisher customer experiences from file turnover through the post event phase until turnover back to salesn Conducts pre and postevent meetings as required to reviewcommunicate group needs and feedbackn Manages group room blocks and meeting space for assigned groupsn Adheres to all standards policies and proceduresn Celebrates successes and publicly recognizes the contributions of team membersn n Executing the Sales and Marketing Strategy n Upsells products and services throughout the event processn Participates in customer site inspections and assists with the sales process when necessaryn Acts as liaison between field sales person and customer throughout the event process preevent event posteventn n Managing Profitability n Manages revenue and profitability associated with eventsn Forecasts group sleeping rooms and event revenue catering and audiovisual for hisher groupsn Reviews billing and payments with clientsn n Providing Exceptional Customer Service n Interacts with guests to obtain feedback on product quality and service levelsn Handles guest problems and complaintsn Makes presence known to customer at all times during entire event processn Follows up with customer posteventn Greets customer during the event phase and handsoff to the Event Operations team for the execution of detailsn Strives to improve service performancen Sets a positive example for guest relationsn Reviews comment cards and guest satisfaction results with associatesn Coordinates and communicates verbally and in writing with customer internal and external regarding event detailsn n nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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