n POSITION SUMMARY n n Contact appropriate individual or department eg Sales Data Administration Accounting as necessary to resolve guest calls requests or problems Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling Determine and give complimentaries to guests as gifts for their patronage eg rewards points show tickets gift certificates Promote awareness of brand image internally and externally Process requests for redeeming Marriott Rewards points Process all reservation requests changes and cancellations received by phone fax or mail Enter Marriott Rewards information into appropriate software when taking guest reservations Answer record and process all guest calls requests questions or concerns Perform general office duties to support Sales Marketing eg filing sending emails typing faxingn n Assist management in training and motivating employees serve as a role model Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Monitor the performance of others to ensure adherence to quality expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience At least 2 years of related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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