n JOB SUMMARY n n Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include BellDoor Staff Switchboard and Guest ServicesFront Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the departmentn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the guest services front desk or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience requiredn n CORE WORK ACTIVITIES n n Supporting Management of Front Desk Team n Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financialbusiness decision making demonstrates honestyintegrity leads by examplen Encourages and builds mutual trust respect and cooperation among team membersn Supervises and manages employees Managing all daytoday operations Understanding employee positions well enough to perform duties in employees absencen Ensures employee recognition is taking place on all shiftsn Establishes and maintains open collaborative relationships with employeesn n Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals n Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basisn Develops specific goals and plans to prioritize organize and accomplish your workn Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with othersn Strives to improve service performancen Collaborates with the Front Office Manager on ways to continually improve departmental servicen Communicates a clear and consistent message regarding the Front Office goals to produce desired resultsn Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction resultsn Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn n Ensuring Exceptional Customer Service n Provides services that are above and beyond for customer satisfaction and retentionn Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when neededn Serves as a role model to demonstrate appropriate behaviorsn Sets a positive example for guest relationsn Displays outstanding hospitality skillsn Empowers employees to provide excellent customer servicen Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfactionn Provides feedback to employees based on observation of service behaviorsn Handles guest problems and complaints effectivelyn Interacts with guests to obtain feedback on product quality and service levelsn n Managing Projects and Policies n Implements the customer recognitionservice program communicating and ensuring the processn Ensures compliance with all Front Office policies standards and proceduresn Monitors adherence to all credit policies and procedures to reduce bad debts and rebatesn n n Additional Responsibilities n Provides information to supervisors and coworkers by telephone in written form email or in personn Analyzes information and evaluating results to choose the best solution and solve problemsn Informs andor updates the executives the peers and the subordinates on relevant information in a timely mannern Functions in place of the Front Office Manager in hisher absencen Communicates critical information from pre and postconvention meetings to the Front Office staffn Participates in department meetingsn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
