n POSITION SUMMARY n n Organize and coordinate group checkinpreregistration procedures Sell a roomaccommodation to guests without reservations Anticipate soldout situations identify how many rooms are overcommitted obtain alternative accommodations for guests with reservations Block rooms in the computer identify designated requirements Perform duplicate reservation checks Run and check daily reportscontingency lists Supply guests with directions and information Answer record and process all guest requests questions or concerns follow up to ensure each has been met to guests satisfaction Arrange transportation for guestsvisitors Issue safe deposit boxes Count and secure bank at beginning and end of shift Cashguests checks process all payment types vouchers paidouts charges and provide changen n Assist management in motivating and coaching employees serve as a departmental role model Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language preparereview written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships support team to reach common goals Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency productivity quality safety andor costsavings Stand sit or walk for an extended period of time Enter and locate information using computersPOS systems Move lift carry push pull and place objects weighing less than or equal to 25 pounds Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience At least 1 year of related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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