n JOB SUMMARY n n Areas of responsibility include RestaurantsBars and Room Service if applicable Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility Determines training needed to accomplish goals then implements plann n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the food and beverage culinary or related professional arean ORn 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional arean n CORE WORK ACTIVITIES n n Managing DaytoDay Operations n Supervises and manages employees Manages all daytoday operations Understands employee positions well enough to perform duties in employees absencen Maintains service and sanitation standards in restaurant barlounge and room service areasn Reviews staffing levels to ensure that guest service operational needs and financial objectives are metn n Leading Food and Beverage Team n Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financialbusiness decision making demonstrates honestyintegrity leads by examplen Encourages and builds mutual trust respect and cooperation among team membersn Serves as a role model to demonstrate appropriate behaviorsn Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skillsn Develops specific goals and plans to prioritize organize and accomplish your workn Ensures and maintains the productivity level of employeesn Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effectiven Ensures compliance with all food beverage policies standards and procedures by training supervising followup and hands on managementn Ensures compliance with all applicable laws and regulationsn Ensures compliance with food handling and sanitation standardsn Ensures staff understands local state and Federal liquor lawsn Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the teamn Establishes guidelines so employees understand expectations and parametersn Monitors alcohol beverage service in compliance with local lawsn n Ensuring Exceptional Customer Service n Provides services that are above and beyond for customer satisfaction and retentionn Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when neededn Manages daytoday operations ensures the quality standards and meets the expectations of the customers on a daily basisn Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relationsn Empowers employees to provide excellent customer servicen Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relationsn Handles guest problems and complaintsn Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfactionn Ensures corrective action is taken to continuously improve service resultsn Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvementn Manages service delivery in outlets to ensure excellent service from point of entry to departure eg greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment invitation to returnn n Managing and Conducting Human Resource Activities n Provides guidance and direction to subordinates including setting performance standards and monitoring performancen Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs othersn Ensures employees are treated fairly and equitably Strives to improve employee retentionn Ensures employees receive ongoing training to understand guest expectationsn Solicits employee feedback utilizes an
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