n JOB SUMMARY n Handles more complex social and local corporate catering opportunities that are above sales office parameters eg 150 covers Provides day to day supervision to catering sales associates that are onproperty Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery Achieves catering revenue goals by actively upselling each business opportunity to maximize revenue Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experiencen n CANDIDATE PROFILE n Education and Experience n Required n High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professionaln ORn 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience requiredn Preferred n 2 years of catering sales experiencen n CORE WORK ACTIVITIES n Managing Sales Activities n Manages the sales efforts for the property including local corporate and social cateringn Responds to incoming catering opportunities for the propertyn Identifies qualifies and solicits new catering business to achieve personal and property revenue goalsn Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executiven Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc and knows how to sell against themn Closes the best opportunities for the property based on market conditions and property needsn Uses negotiating skills and creative selling abilities to close on business and negotiate contractsn Works with the management team to create and implement a catering sales plan addressing revenue customers and marketn Designs develops and sells creative catered eventsn Maximizes revenue by upselling packages and creative food and beveragen Develops and manages catering sales revenue and operation budgets and provides forecasting reportsn Develops menus that drive salesn Assists with selling implementation and followthrough of catering promotionsn Executes and supports Marriotts Customer Service Standards and hotels Brand Standardsn Executes and supports the operational aspects of business booked eg generating proposal writing contract customer correspondencen Participates in and practices daily service basics of the brand eg Marriott Hotels and Resorts MHR Spirit to Serve Daily Basics Renaissance Hotels and Resorts RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meetingn Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of servicen Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership andor other appropriate stakeholdersn Maintains successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott Internationaln Handles more complex social and local corporate catering opportunities that are above sales office parameters eg 150 coversn Provides day to day supervision to catering sales associates that are onpropertyn Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service deliveryn Achieves catering revenue goals by actively upselling each business opportunity to maximize revenuen Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experiencen Performs other duties as assigned to meet business needsn Building Successful Relationships n Works collaboratively with offproperty sales channels eg Sales Office Area SalesEnterprise Sales Team EST to establish coordinated sales efforts that are complementary and not duplicativen Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfactionn Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their programeventn Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriottn Gains understanding of the propertys primary target customer and service expectations serves the customer by understanding their business
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