n POSITION SUMMARY n n Take room service orders over the phone Answer questions on menu selections and check with kitchen staff Answer guest questions or concerns regarding the origin vintage and style of various wines Place and log call back for room service order Notify guests and management of delays in service delivery Communicate additional meal requirements allergies dietary needs and special requests to the kitchen Maintain cleanliness of work areas throughout the day Record transaction in MICROS system at time of order Complete all closing reports including MICROS reports Process all payment methodsn n Follow all company and safety and security policies and procedures report accidents injuries and unsafe work conditions to manager and complete safety training and certifications Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others and support team to reach common goals Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience No related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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