n POSITION SUMMARY n n Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilitiesservices and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Indicate special room reservation types eg complimentary rooms employee discounts travel agent inspection rates and wholesale reservations by inputting the correct code and rate into the reservation system Follow proper escalation procedures when addressing guest concernsn n Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience No related work experiencen Supervisory Experience No supervisory experiencen License or Certification Applicants who are not Japanese nationals must possess JLPT JapaneseLanguage Proficiency Test N2 certification or higher or have achieved a score of 400 or above on the BJT Business Japanese Proficiency Testn n nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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