n JOB SUMMARY n n Supports the successful execution of all operations in the hotel operations departments may include Front Office Business Center RecreationHealth Club Housekeeping Food and BeverageCulinary and EngineeringMaintenance and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Ensures that standards and procedures are being followed Leads specific team while assisting with meeting or exceeding property goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional arean n CORE WORK ACTIVITIES n n Supporting Operations Team n Ensures that goals are being translated to the team as they relate to guest tracking and productivityn Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengthsn Assists in ensuring that the team has the capabilities to meet expectationsn Leads by example demonstrating selfconfidence energy and enthusiasmn Assists employees in understanding guests everchanging needs and expectations and exceeding themn n Supporting Property Operations Functions n Follows property specific second effort and recovery plann Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest lettersn Takes proactive approaches when dealing with employee concernsn Extends professionalism and courtesy to employees at all timesn Communicatesupdates all goals and results with employeesn Meets semiannually with staff on a onetoone basisn Assiststeaches the team scheduling against guest and hoursoccupied room goalsn Performs hourly job functions as neededn n Managing and Monitoring Activities that Affect the Guest Experience n Provides excellent customer service by being readily availableapproachable for all guestsn Takes proactive approaches when dealing with guest concernsn Extends professionalism and courtesy to guests at all timesn Responds timely to customer service department requestn Ensures all team members meet or exceed all hospitality requirementsn n Assisting in Managing Profitability n Assists in performing required annual Quality audit with GM RDn Ensures a viable key control program is in placen Understands financial statements sales and activity reports and other performance datan n Conducting Human Resources Activities n Interviews and assists in making hiring decisionsn Receives hiring recommendations from team supervisorsn Ensures orientations for new team members are thorough and completed in a timely fashionn nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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