n POSITION SUMMARY n n Promote awareness of brand image internally and externally Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Recognize opportunities to upsell the customer and sell enhancements to create a better Marriott experience or event Encourage guests or callers to purchase or schedule preview package salestours Explain details and requirements related to attending a sales presentation to potential owners Verify that individuals meet eligibility requirements for preview package salestours prior to scheduling a tour for a Marriott vacation club property Determine and give complimentaries to guests as gifts for their patronage eg rewards points show tickets Answer guest questions about property facilitiesservices Receive record and relay messages accurately completely and legiblyn n Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance stand sit or walk for an extended period of time Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience No related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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