Job Summary:Senior Workday Support AdvisorCompany: Live NationDepartment: Human ResourcesLocation: Remote UKReports to: Workday Training & User Support ManagerWorking Hours:40Contract Type: Fixed Term Contract 18 months Role DescriptionThe Senior Workday Support Advisor plays an important role in delivering a high-quality support experience for Workday users across the organisation. Working within the global Workday Support team, the role is responsible for resolving user issues, performing key Workday administration activities, maintaining support documentation, and contributing to continuous improvement across the HR systems support function.Supporting users across EMEA, APAC, and North America through our ticketing platform, the role helps ensure users can access timely support, accurate guidance, and effective self-service resources.This is an excellent opportunity for an experienced Workday support professional to expand their expertise across Workday administration and knowledge management while playing a key role in transforming support services for a large multinational organisation. You'll help shape an AI-enabled support model, drive self-service adoption, and deliver an improved user experience.Key ResponsibilitiesRespond to and resolve Workday user queries, providing a high standard of customer support and acting as an escalation point for more complex issues.Perform Workday administration activities, including organisational maintenance, security role assignments, data quality activities, and support for onboarding acquired businesses.Support Workday releases and configuration changes through testing, validation, and support readiness activities.Maintain and continuously improve knowledge articles, SOPs, FAQs, user guides, and process documentation.Analyse recurring issues, support trends and user feedback, recommending improvements to processes, documentation, and user experience.Build effective relationships with HR, H
