n JOB SUMMARY n n Responsible for the daily shift operations of Housekeeping RecreationHealth Club and if applicable Laundry Directs and works with employees to verify property guestrooms public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budgetn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience requiredn n CORE WORK ACTIVITIES n n Managing Housekeeping Operations and Budgets n Verifies guest room status is communicated to the Front Desk in a timely and efficient mannern Inspects guestrooms on a daily basisn Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignmentsn Inventories stock to verify adequate suppliesn Supports and supervises an effective inspection program for all guestrooms and public spacen Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goalsn Verifies all employees have proper supplies equipment and uniformsn Communicates areas that need attention to staff and follows up to verify understandingn Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies standards and proceduresn Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired resultsn n Conducting Human Resources Activities n Uses all available on the job training tools to train new room attendants and provide followup training as necessaryn Establishes and maintains open collaborative relationships with employees and verifies employees do the same with themn Schedules employees to business demands and for tracks employee time and attendancen Verifies employees understand expectations and parametersn Verifies property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process where applicablen Supervises staffing levels to verify that guest service operational needs and financial objectives are metn Observes service behaviors of employees and provides feedback to individualsn Verifies employee recognition is taking place on all shiftsn Participates in an ongoing employee recognition programn Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concernsn Participates in employee progressive discipline proceduresn Celebrates successes and publicly recognizes the contributions of team membersn n Ensuring Exceptional Customer Service n Sets a positive example for guest relationsn Understands the brands service culturen Participates in the development and implementation of corrective action plans to improve guest satisfactionn Empowers employees to provide excellent customer servicen Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn Responds to and handles guest problems and complaintsn Strives to improve service performancen nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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