n JOB SUMMARY n Japanese language skill is a must n Areas of responsibility include RestaurantsBars and Room Service if applicable Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction Determines training needed to accomplish goals then implements plann n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the food and beverage culinary or related professional arean ORn 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional arean n CORE WORK ACTIVITIES n n Assisting in Management of Restaurant Team n Handles employee questions and concernsn Monitors employees to ensure performance expectations are metn Provides feedback to employees based on observation of service behaviorsn Assists in supervising daily shift operationsn Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Managern Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired resultsn n Conducting DaytoDay Restaurant Operations n Ensures all employees have proper supplies equipment and uniformsn Communicates to Chef and Restaurant Manager any issues regarding food quality and service levelsn Ensures compliance with all restaurant policies standards and proceduresn Monitors alcohol beverage service in compliance with local lawsn Manages to achieve or exceed budgeted goalsn Performs all duties of restaurant employees and related departments as necessaryn Opens and closes restaurant shiftsn n Providing Exceptional Customer Service n Interacts with guests to obtain feedback on product quality and service levelsn Supervises staffing levels to ensure that guest service operational needs and financial objectives are metn Encourages employees to provide excellent customer service within guidelinesn Handles guest problems and complaints seeking assistance from supervisor as necessaryn Strives to improve service performancen Sets a positive example for guest relationsn Assists in the review of comment cards and guest satisfaction results with employeesn Meets and greets guestsn n Conducting Human Resource Activities n Supervises ongoing training initiativesn Uses all available on the job training tools for employeesn Communicates performance expectations in accordance with job descriptions for each positionn Coaches and counsels employees regarding performance on an ongoing basisn n Additional Responsibilities n Provides information to supervisors coworkers and subordinates by telephone in written form email or in personn Analyzes information and evaluating results to choose the best solution and solve problemsn Assists servers and hosts on the floor during meal periods and high demand timesn Recognizes good quality products and presentationsn Supervises daily shift operations in absence of Restaurant Managern nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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