n JOB SUMMARY n n Responsible for the daily shift operations of Housekeeping RecreationHealth Club and if applicable Laundry Directs and works with employees to ensure property guestrooms public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budgetn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience requiredn n CORE WORK ACTIVITIES n n Managing Housekeeping Operations n Ensures guest room status is communicated to the Front Desk in a timely and efficient mannern Works effectively with the Engineering department on guestroom maintenance needsn Supervises the property general cleaning schedulen Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignmentsn Inventories stock to ensure adequate suppliesn Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies standards and proceduresn Assists in the ordering of guestroom supplies cleaning supplies and uniformsn Supports and supervises an effective inspection program for all guestrooms and public spacen Communicates areas that need attention to staff and follows up to ensure understandingn Ensures all employees have proper supplies equipment and uniformsn n Managing Departmental Costs n Participates in the management of the departments controllable expenses to achieve or exceed budgeted goalsn Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goalsn Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of departmentn n Ensuring Exceptional Customer Service n Responds to and handles guest problems and complaintsn Strives to improve service performancen Empowers employees to provide excellent customer servicen Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn n Conducting Human Resources Activities n Participates as needed in the investigation of employee accidentsn Supervises staffing levels to ensure that guest service operational needs and financial objectives are metn Ensures employees understand expectations and parametersn Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Processn Observes service behaviors of employees and provides feedback to individualsn Uses all available on the job training tools to train new room attendants and provide followup training as necessaryn Participates in the employee performance appraisal process providing feedback as neededn Assists as needed in the interviewing and hiring of employee team members with the appropriate skillsn Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their jobn Participates in employee progressive discipline proceduresn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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