Overview
Team Overview
The Source-to-Pay S2P Solutions Team within Global Payout Solutions, Finance Operations, delivers technology capabilities that enable AI transformation across Source-to-Pay and Travel and Expense experiences. The team bridges business vision and engineering to create scalable, automated solutions that improve purchasing, supplier management, contracts, risk, compliance, and employee experiences.
Role Summary
The Sr. Procurement Operations Manager for Supplier Management serves as a Program Manager and Subject Matter Expert for the Procurement Supplier Performance Scorecard, the enterprise tool and process used to monitor managed supplier spend across books of business. The role partners with the Supplier Enablement team to enable program strategy, and leads planning, execution, automation, and roadmap development in partnership with internal engineering partners.
This role applies critical judgment, business analysis, and data-driven decision-making to identify opportunities, solve complex problems, and improve supplier performance programs. The successful candidate will connect business priorities, operational processes, data, and technology; define measurable outcomes; and influence cross-functional stakeholders to adopt changes that increase preferred-supplier utilization, strengthen supplier accountability, and accelerate corrective action for performance, compliance, and risk concerns.
Responsibilities
Key Responsibilities
Program Strategy, Planning, and Design
- Lead the Procurement Supplier Performance Scorecard as the accountable program manager and subject matter expert, enabling program vision, strategy, scope, governance, requirements, and the plan of record.
- Use user feedback, business insights, industry trends, and current- and future-state analysis to identify new capabilities and improvements, map end-to-end systems and process dependencies, and assess impacts across supplier performance, Source-to-Pay workflows, data, contracts, risk, compliance, and related platforms.
- Define success criteria and performance measures—including objectives and key results, key performance indicators, service levels, adoption, usage, quality, impact, and effectiveness—and embed security, privacy, compliance, and control requirements from initiation through delivery.
Program Excellence and Execution
- Own a portfolio of scorecard and supplier performance initiatives, including project plans, roles and responsibilities, timelines, milestones, financial and resource needs, dependencies, risks, and performance metrics.
- Partner with Engineering to manage tool, prioritize requirements, resolve operational issues, strengthen data and process integration.
- Establish and lead the rhythm of business, ensuring stakeholders communicate at the required cadence, decisions are documented, risks are mitigated, and owners are accountable for commitments.
