Job Summary:Location: London, EnglandDivision: Education and Training, Support and OperationsLine Manager: Director, EMEA Regional EducationContract Terms: Permanent, Full-TimeTHE TEAMGlobal Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.The Education and Training team, a vertical of this organization, has an on-going mission to deliver the industry’s most accurate, accessible, and empowering support, knowledge, and education resources to enable our employees and our clients to work confidently, solve problems independently, and get the most business value from our tools. With clarity and simplicity as our guiding principles, we turn education into a strategic advantage and a competitive edge.Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs. We then apply our own ticketing technology to help our clients innovate in their offering and ticketing strategies. The Education and Training team builds the foundational product knowledge and grows the mastery of our users on our technology and products.THE JOBAs part of the Global Education & Training team, the Trainer, Support & Operations, EMEA is responsible for designing and delivering scalable education programs that enable operational excellence across the EMEA region. The primary focus of this role is supporting Host Markets, ensuring teams have the system knowledge, operational understanding, and practical skills required to work confidently and effectively within Host-based operations.With Host Markets as its core focus, t
