Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS - Core, the Customer Service & Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
The purpose of this role is to provide technical support and advisory services for Azure DevOps, GitHub integrations, Microsoft Entra ID integrations, and related Developer Productivity solutions. The role is responsible for helping customers successfully adopt, operate, and optimize their DevOps environments by resolving complex technical issues, reducing business impact, and accelerating customer outcomes.
This position supports Microsoft's mission to empower every developer and organization to achieve more by delivering high-quality technical support across Azure DevOps services, including Boards, Repos, Pipelines, Test Plans, Artifacts, identity and access management, and connected developer platform technologies. The engineer will work closely with customers, engineering teams, and cross-functional support organizations to diagnose issues, drive resolution, share technical expertise, and contribute to continuous improvement initiatives.
The role also plays a critical part in enhancing customer satisfaction, operational excellence, AI-enabled support transformation, knowledge sharing, and service readiness, ensuring customers can build, deploy, and manage applications securely and efficiently across Microsoft's developer ecosystem.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Own assigned support cases end to end, from intake and scoping through investigation, mitigation, resolution, and closure.
Diagnose issues across Azure DevOps Services and Azure DevOps Server, using logs, traces, configuration data, reproducible
