At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Location: Duke University Hospital Work Week: Monday-Friday 3pm-11:30pm General Description of the Job Class The Digital Image Management Associate is responsible for managing digital images PACS/EHR, supporting clinicians and patients by ensuring accurate, confidential, and timely handling of radiology records. This role is essential for maintaining the integrity of patient data and facilitating smooth radiology workflows within the health system. Duties and Responsibilities of this Level Duties and Responsibilities Level I: Image Management: Organize, store, retrieve, and distribute digital images using PACS, multiple images sharing platforms, and other media. Data Entry and Processing: Obtain and document ROIs, update records, merge images, and handle import/export requests using PACS, and EHR systems. Customer Service: Communicate professionally with clinicians, patients, and external facilities regarding image management needs. Technical Tasks: Upload/Export/Transfer images using PACS, multiple images sharing platforms, and physical media. Verify accuracy of images, study labels, and correct image count for image management. Troubleshoot equipment and administrative errors. Perform quality control. Workflow Support: Triage calls, relay urgent patient information to ED/Trauma/Transfer/Vascular Surgery, Radiologists, and other providers. Complete STAT Image transfers surgical and emergent patient care. Compliance: Obtain and validate ROI's, adhere to patient confidentiality HIPAA and safety regulations, Right to Access, HITECH Act, other Federal and State regulations, and all DUHS Policies. System Operations: Utilize EHR, PACS, and other applications to access reports, process orders, and manage image transfers. Quality Assurance: Maintain auditing and tracking tools for imported/exported image data and ensure accuracy in patient demographics and order information. Perform quality checks per departmental policy designed to mitigate wrong events i.e. confirm patient ID with 3 identifiers, verify image count, confirm correct study labels, read pop- up messages, etc.. Team Collaboration: Coordinate with outpatient clinics, inpatient units, and emergency departments; communicate effectively with all staff levels. Problem Solving: Troubleshoot slow image transfers and equipment issues, submitting timely service reque
