Be You. Be Bold. Choose Duke. Assistant Supervisor, Environmental Services Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Assistant Supervisor, Environmental Services, you will play a key leadership role in maintaining safe, clean, and welcoming environments across Duke University facilities. You will work alongside a diverse team of environmental services professionals, campus partners, and university leaders to ensure exceptional custodial operations that support the Duke community every day. In this role, you'll have the opportunity to lead teams, build strong customer relationships, support employee development, and contribute to operational excellence across a dynamic and mission-driven organization. Be Bold. As an Assistant Supervisor, you will help drive daily environmental services operations while fostering a culture of accountability, safety, teamwork, and continuous improvement. What You'll Do: Lead Environmental Services Operations Monitor assigned facilities to ensure cleanliness standards meet or exceed departmental and APPA quality expectations. Conduct routine quality inspections and audits to assess building conditions and service delivery. Assist with assigning daily work responsibilities, special projects, and coverage plans for staffing shortages or absences. Support campus events and operational priorities through effective workforce coordination. Supervise and Support Team Members Provide direction, coaching, and support to housekeeping personnel and floor care teams. Monitor employee performance and work collaboratively with leadership to address performance concerns and administer corrective action when necessary. Assist with employee attendance management and related documentation. Conduct shift start and end meetings to communicate priorities, updates, and operational expectations. Manage Supplies, Equipment, and Resources Ensure team members have the supplies, equipment, and materials needed to perform assigned duties safely and effectively. Oversee vendor-managed inventory programs to support efficient supply utilization and cost control. Manage microfiber cleaning processes and ensure proper use, collection, and distribution. Collaborate with support teams to maintain equipment, coordinate repairs, and remove unsafe equipment from service. Support Administrative and Operational Processes Assist with payroll-related activities, timekeeping adjustments, and workforce administration during leadership absences. Enter maintenance work requests and service issues into computerized maintenance management systems. Manage departmental keys and access control processes, including inventory monitoring and investigations involving lost keys. Complete administrative responsibilities accurately and within established timelines. Deliver Exceptional Customer Service Build positive relationships with faculty, staff, students, and visitors. Respond promptly and p
