Our executive search firm is recruiting a Chief Operating Officer on behalf of a luxury travel and hospitality organization This leader will oversee service delivery operational consistency and scalable growth while protecting the hightouch experience expected by discerning travelersKey ResponsibilitiesDirect daily operations across guest services reservations supplier relations and experience deliveryTranslate strategic priorities into measurable operating plans and performance standardsImprove service quality productivity margins and operational consistencyDevelop scalable processes supporting growth across destinations properties and travel programsEstablish performance dashboards and accountability measures for operational teamsOversee workforce planning vendor performance service recovery and business continuityPartner with commercial and financial leaders to align capacity demand and profitabilityBuild a culture of ownership responsiveness and exceptional guest serviceRequirements10 years of operational leadership experience including significant executivelevel responsibilityExperience within luxury travel hospitality resorts private travel or premium guest servicesDemonstrated success improving operational performance across dispersed teams or locationsStrong understanding of service standards capacity planning financial performance and vendor managementProven ability to lead organizational change and build scalable operating systemsBachelors degree in business hospitality management or a related discipline requiredAdvanced degree preferredAvailability for occasional domestic and international travelBenefitsComprehensive medical dental and vision coverageEmployerfunded health savings account contributionAnnual executive bonus opportunity401k retirement planFlexible paid time offWellness and lifestyle stipendLuxury travel discountsAnnual leadership retreatSalary 180000215000 annually plus annual bonusEqual Employment Opportunity and NonDiscrimination PolicynbspEqual Employment Opportunity StatementnbspBoth Keller Executive Search and our clients are Equal Opportunity Employers For all positions whether with Keller Executive Search or our clients qualified applicants will receive consideration for employment without regard to race skinnbspcolor religion sex sexual orientation gender identity gender expression national origin age protected veteran status disability genetic information or any other legally protected statusnbspCommitment to DiversitynbspKeller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respectednbspReasonable AccommodationsnbspBoth Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals We engage in an interactive process tonbspdeterminenbspeffective reasonablenbspaccommodationsnbspnbspCompensation InformationnbspFor client positions compensation information is available in the job post If not provided it will be shared during the interview processnbspin accordance withnbspapplicable laws When required by law salary ranges will be included in job postings Actual salary may depend on skills experience and comparison to current employees in similar roles Salary ranges may vary based onnbsprolenbspand locationnbspCompliance with LawsnbspBoth Keller Executive Search and our clientsnbspcomply withnbspfederal state and local laws governing nondiscrimination in employment This policy applies to all employment terms and conditions including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and trainingnbspWorkplace HarassmentnbspBoth Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race skinnbspcolor religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran statusnbspEVerify ParticipationnbspKeller Executive Search andor our clients maynbspparticipatenbspin EVerify Information about EVerify participation will be provided during the application process where applicablenbspPrivacy and Pay EquitynbspCalifornia Residents For more information about the categories of personalnbspinformationnbspwe collect for recruiting and employment purposes please review our Privacy Policy atnbspwwwkellerexecutivesearchcomnbspColorado Nevada New York City California and Washington Residents Compensation information is available in the job post or will be provided during the interview process if not initially availablenbspBoth Keller Executive Search and our clients are committed tonbsppaynbspequity andnbspconductnbspperiodic pay equity analysesnbspin accordance withnbspapplicable lawsnbspStateSpecific InformationnbspRhode Island We do not request or require salary history from applicantsnbspConnecticut We provide wage range information upon request or before
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