Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assetsnWe are more than 34000 people in over 30 countries dedicated toimproving quality of life Everyone has an important role to play With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact togethern nn Role descriptionnnTo deliver the Workplace Promise consistently within the portfolio in Australia Accountable to the Global Workplace Function the role will be responsible for a bestinclass user experience for Arcadians our guests and all user of our offices Australia The role will drive service improvement to perform above industry benchmarks for productivity and efficiency primarily through managing service providers and internal teams The role will be accountable for operating to the global workplace functional design as a datadriven and digitally enabled function delivering integrated facilities managementnThe role will represent workplace operations within the country and have direct interface with incountry directors business units enabling functions and with other workplace subfunctions The role offers the opportunity to be part of a global team that delivers workplace experience across 50 countriesnn Role accountabilitiesnnKey Accountabilities ResponsibilitiesnThe Country Workplace Operations Manager is accountable for ensuring that all users of our workspace have a bestinclass experience You will be accountable for the delivery of the expected userexperience through the management of an internal team andor through the contract management and service delivery of outsourced Workplace suppliers To ensure standards and KPIs are met for all properties within your remit including carrying out audits where applicable Your role will be accountable for budget setting approval of costs reforecasting and management of the budget You will be accountable for interface with other Arcadis functions including safety health environment Quality SHEQ to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met You will also be accountable for ensuring Workplace standards are reviewed and updated as applicable coordinating Workplace communications and Intranet sites and supporting workplace projects when requirednPrincipal Accountabilities Responsibilitiesn Provide leadership to team members and contractors delivering the Workplace service to all properties within your remit in line with the global workplace functional design and standardsn Accountable for compliance with relevant legislation codes of practice Arcadis standards and for all operational workplace services HSE responsibilities and the use of effective audit monitoring inspection and reportingn Act as the escalation point for all country related Workplace issues with responsibility for resolution or further escalationn Accountable for the interface and engagement with Work Councils and Unions for all Arcadis workplace mattersn As subject matter specialist support the Regional Workplace Operations Manager and suppliers to advise and guide Arcadis in all FM and Workplace operational matters related to the countryn Effectively manage the supply chain to deliver consistent standards of service ensuring value for money transparency and a partnership approach which allows innovation and continual improvementn Accountable for Workplace country responsibilities defined within supply chain contracts and scopes of workn Accountable for the financial management and performance of the country Workplace budget including budget setting and reporting of the supply chain escalation and mitigation of variancesn Interface with other enabling functions to ensure effectiveness and efficiencyn Participate as a key member of the wider regional and global Workplace teams supporting development innovation and improvementn Deputise for the Regional Workplace Operations Manager as requirednn Qualifications Experiencennn nnKnowledgen Sound knowledge of FMWorkplace matters and practices gained by significant experience working in a similar environment of portfolio size of 10 officesn Experience of delivering high quality user experience in flagship propertiesn Experience leading an outsourced Workplace service modeln Relevant qualifications experiencen Membership of a recognized facility managementworkplace professional body at a level appropriate to the rolen Financial acumen including experience managing budgets in excess of 05m budget setting reporting and variance managementnSkills and Experiencen Fluency in written and spoken English is essential Excellent communication negotiation and presentation skills to interact with incountry leadership and global workplace functionn Significant experience of FMWorkplace or similar multisite customer facing environmentsn Experience in managing outsourced Workplace service contractsn Sound knowledge of CAFM systems used in th
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