Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assetsWe are more than 34000 people in over 30 countries dedicated toimproving quality of life Everyone has an important role to play With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together Role description At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way We empower our clients with agile datadriven insights and technologies that complement our sustainable design engineering and advisory expertise We can confidently work inpartnershipsto address global challenges from climate change and rapid urbanization to increasing digitalization socioeconomic disruption and societal expectations headon all with the common goal of improving quality of lifeAsanAccount Managerwithin the One EAM Enterprise Asset ManagementTeam youwill reportdirectlyto the Account Management Director EAMand youwill deliver withinthe One EAMTeam in service of our clientcentric growth initiatives This is adiverse role which covers four main areas of responsibility Account Ownership You willholdoverall responsibility and ownership for the strategic management ofKey and Emerging accounts within the EAM Portfolio many of these accounts willlikelybe within the Rail SectorYou will developArcadis relationship as aTrusted Advisor for your accounts and maintainmedium and longterm account plansfocused on clientcentric longterm success and growthYou will work withboth theGlobalCommercialPricing Directorand theService and Support HubSSHto process Licence Hosting and Support renewals aswell asmanaging enhancement requestsassociated with your specific accountsYou will engage with the wider OneArcadis network to develop crossselling opportunities and manage these through tocontract execution You may also be required to develop thirdparty relationships todeliverto the clients longterm strategyYou will work withProgramme Project managers within the EAM Delivery Team to effect handover of new clients fromdelivery phase into BAUcontinuousimprovement PursuitSupport In addition to your responsibilities relating to your assigned accounts you will participate in pursuits and bidactivitiesAs a contributing member of a pursuit team you will work under the direction of a pursuit lead with support from the Bid Management Office tocreateaccountwinningcontent and cost models Enhancement Request Manager As Enhancement Request manager you will liaise with SSH ProductTeams and other Account Managers to triage and processawide range of enhancement requests as theyare raised via the service hub across ourportfolio of accountsYou will assess the incoming requests efficientlyin partnership withProductTeams anddetermine whether the request can be fulfilled either by product development oras a chargeable serviceHavingvalidated these with client stakeholders and internalArcadisteams to ensure alignment of expectations scope schedule and costyou will develop ROM cost models and liaise with the client and accountmanagerstoproduce approved proposals to service the clientsneeds Digital Enhancement This role offers the successful candidate a unique opportunity todemonstratetheirDigital Automation and AI capabilities in development of process and tooling which supports our bidwinning activities This may include but is not limited todevelopment of tools to optimise lead qualification GoNoGo decision making and contentdevelopment Mode This is a clientfacingroleand some UK and EU travel will be requiredforfacetofacemeetings andattendance at industry events etcTypically 40 2 daysweek Role accountabilities Strategic account managementto deliverlongterm growth Tactical account managementto achieveneartermsuccess Identification and development of Growth opportunitiesboth forArcadis Digital Intelligenceproductsand servicesbut alsowider Arcadisofferings Support tracking of client return on investment KPIs and benchmarking Supportgeneration of comarketing opportunities case studiesand reference visits Management ofLicence Hosting and Support renewals Management of Enhancement Requests Pursuit supportfor existing and potential new clients Qualifications Experience The successful candidate will be able to demonstrate the following Clientcentric Account Management within a digital context Superlative interpersonal and communication skills Desire and ability to promote inperson meetings Strong commercial acumen ability to develop compelling business cases Ability to develop longterm relationships and Trusted Advisor status Understanding of Clientcentricity Strategic and Tactical planning Use of AI and other digital automation tools Track record for driving growth Advantageous Qualifications Experience Candidates whocancontribute any of the following experience will be at an advantage CSAM Certification Professional accreditation from a tec
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