About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionAs Director of Compute Operations, your primary responsibility will be to lead a diverse global team responsible for the management and support of Visa’s global Compute infrastructure and implement/drive improvements based on the ITIL framework. This will involve managing a local team of engineers in the Singapore region and working with the leadership team of Compute Operations across various geographical locations such as US, UK and Asia Pacific.You will also work closely with the leadership teams from Compute Tools, Compute Engineering, Compute Architecture, and other cross-functional teams who manage systems and applications that help to drive efficiency and improvements in supporting/managing the Compute Infrastructure, review/enhance processes and implement new technologies.This position is within IRE Infrastructure Reliability Engineering – Compute Services team that architects, engineers and operates Visa’s global Compute Infrastructure. The candidate will be responsible for managing the day-to-day functions of the 24x7x365 Operations team and will be required to ensure proper change management and incident escalations processes are defined, followed, etc. This includes ensuring the team maintains audit compliance and delivers on corporate/departmental goals and metrics. This role is expected to participate in devising the technology strategy and operating sta
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