Job Summary:INSTRUCTIONAL DESIGNERDivision | Global Client Support & Operations — Education & TrainingReports to | Regional Education DirectorTHE TEAMThe Global Client Support & Operations organization builds a global support and operations center of excellence, applying shared processes, tools, and best practices across regions to deliver exceptional employee, fan, and client experiences.Education & Training is a competitive differentiator for our clients and a growth pathway for our employees. We create timely, accessible, and scalable learning experiences that align to a broader curriculum and help people use our products, processes, and resources with confidence.Our teams are accountable for high-quality product education, market expertise, and support for product and feature launches. We use global standards in the design, development, and delivery of learning materials and offerings, while partnering closely with regional teams to meet local business needs.THE JOBAs an Instructional Designer on the Global Education & Training team, you will design and develop modern, scalable learning solutions for Event Programming employees across North America. You will translate complex event lifecycle processes, from event creation and ticketing through event day, into clear, engaging, and performance focused learning experiences.Working closely with Education & Training colleagues, trainers, subject-matter experts, and cross-functional stakeholders, you will own assigned learning projects from discovery and design through development, launch, measurement, and continuous improvement. You will support implementation of the education strategy for onboarding and ongoing learning, balancing global standards with North America business and learner needs.This is a hands-on instructional design role. You will recommend and create the right solution for the need, including e-learning, virtual and instructor-led materials, videos, job aids, process docume
