Job Title: Continual Service Improvement CSI LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity:CACI is seeking a seasoned Continual Service Improvement Lead for the United States Secret Service USSS contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by leading quality management and continuous improvement initiatives that strengthen OCIO's operational maturity, service delivery effectiveness, and mission alignment. As the CSI Lead, you will serve as a trusted advisor and change agent, establishing quality management practices, performance measurement frameworks, and continuous improvement methodologies that drive excellence across OCIO transformation initiatives. You will provide project management leadership to assess existing processes, identify operational bottlenecks, and implement targeted enhancements that increase efficiency, quality, and mission effectiveness. Working closely with OCIO leadership, division chiefs, and technical teams, you will help institutionalize a culture of continuous improvement through data-driven analysis, structured assessments, and sustainable quality practices. Join us to make a meaningful impact on a transformational program of national importance.Responsibilities:- Establish comprehensive quality management practices, performance measures, and QA/QC frameworks aligned to industry best practices ISO, CMMI, ITIL, PMI that assess OCIO transformation outcomes, identify deficiencies, and promote consistent delivery; design governance mechanisms and quality gates that institutionalize standards across OCIO divisions- Lead continuous improvement project management activities providing leadership to drive systematic evaluation and enhancement of OCIO operations; conduct comprehensive assessments of ex
