About Us IHG Hotels Resorts is one of the largest hotel companies in the world and one of the worlds leading hotel and resort companies with a family of 19 brands Our purpose True Hospitality for Good comes to life in every one of our collections With luxury and lifestyle we are taking it to new heights Five visionary brands InterContinental Regent Hotels Six Senses Vignette Collection and Kimpton Hotels make up our luxury collection Individually they are icons Together they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guestsunforgettable and unparalleled experiences About the hotel The Willard InterContinental Washington DC is one of the most iconic hotels in the Nations Capital Since 1818 the Willard InterContinental Hotel has played host to the worlds social and political elite Often referred to as the Residence of Presidents The Willard has welcomed US presidents foreign dignitaries and celebrities as well as has been the site of many historic moments in US history Located in the heart of the nations capital on Pennsylvania Avenue the Willard continues to be the hotel of choice for heads of state and leaders of the worlds business cultural social and political sectors About the Front Desk Agent position First impressions count To get our guests memorable experiences off to an unforgettable start were looking for a Front Desk Agent who can make transactions feel seamless offer exceptional local insights and anticipate every request to make our guests feel right at home A little taste of your daytoday Every day is different but youll mostly be Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking managing and receiving payments for guest bookings Making the checkin and checkout process feel swift and seamless Staying a step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What we need from you Communication skills guests will need to come to you with concerns as well as compliments so youll be easy to talk to Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language extra language skills would be great but not essential Literate and techsavvy youll need a good grasp of reading writing basic math and computer skills What you can expect from us We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform impressive room discounts and some of the best training in the business The hourly pay rate for this role is 2679 This rate is only applicable for jobs to be performed in Washington DC This is the starting rate we in good faith believe we would pay for this role at the time of this posting We may pay more or less than the posted rate and the rate may be modified in the future An employees pay position within the pay range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics and business or organizational needs We offer a comprehensive package of benefits including paid time off medicaldentalvision insurance 401k and many other benefits to eligible employees You can apply for this role through the link below or through the internal career site if you are a current employee Note No amount of pay is considered wages or compensation until earned vested and determinable The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability We promote a culture of trust support and acceptance by always welcoming different backgrounds experiences and perspectives IHG Hotels Resorts gives every member of the team the room they need to belong grow and make a difference in a collaborative environment We know that to work well we need to feel well both inside and outside of work and through our myWellbeing framework we are committed to supp
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