n JOB SUMMARY n n Four Points by Sheraton where timeless classics are integrated with modern details The atmosphere is honest uncomplicated and casualJoin us as a Reservations Manager in a community of approachable and straightforward talent offering simplified not simple experiences to independent and group travelers n n Position Summary n n Manage and process individual group and FIT reservations ensuring accuracy of bookings room blocks market codes and billing arrangements n Provide exceptional client service by handling reservation enquiries special requests cancellations and accommodation needs through various communication channels n Maximise revenue opportunities by applying effective sales techniques promoting hotel services and matching guests with appropriate room options n Maintain accurate reservation records and ensure compliance with hotel policies procedures and accounting requirements n Resolve concerns and reservation issues promptly escalating complex matters when required to ensure a positive client experience n Support operational excellence by reviewing and implementing reservation procedures monitoring room availability and coordinating with relevant departments n Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards n Ensure the team is focused on building longterm valuebased customer relationships that ensure travelers have everything they need n n
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