n POSITION SUMMARY n n Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill Instead we want to build an experience that is memorable and unique with food and drinks on the side Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experiencen No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional Guest Service Experts will be on their feet and moving around stand sit or walk for an extended time moving over sloping uneven or slippery surfaces managing the menu read and visually verify information and taking a handson approach to work move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance reach overhead and below the knees including bending twisting pulling and stooping Doing all these things well and other reasonable job duties as requested is critical for Guest Service Experts to get it right for our guests and our business each and every timen n n Guest Relations n Address guests service needs in a professional positive and timely mannern Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using then guests name when possiblen Anticipate guests service needs including asking questions of guests to better understand their needs andn watchinglistening to guest preferences and acting on them whenever possiblen Thank guests with genuine appreciation and provide a fond farewelln Actively listen and respond positively to guest questions concerns and requests using brand or property specificn process to resolve issues delight and build trustn Engage guests in conversation regarding their stay property services and area attractionsofferingsn Assist other employees to ensure proper coverage and prompt guest servicen General Food and Beverage Services n Maintain cleanliness of work and guest areas by clearing collecting and returning food and beverage items to propern arean Maintain cleanliness of work areas throughout the day practicing cleanasyougo proceduresn Communicate additional meal requirements allergies dietary needs and special requests to the kitchenn Set tables according to type of event and service standards including types of linens glassware platechinawaren and silverflatware ensuring all supplies meet quality standardsn Pickup trays and clean tables as needed to ensure a clean dining arean Follow appropriate procedures for serving alcohol follow local Training Guidancen Thank every guest upon departure invites them to return and wishes them a fond farewelln Retrieve and deliver food and beverage orders in a timely mannern Perform other reasonable duties as requestedn Coordinates with the respective kitchens to ensure guests orders are deliveredn n BeverageCoffee Cart n Inspect the cleanliness and presentation all china glass and silver prior to usen CashBank Handlingn Record transaction in MICROS or similar system at time of ordern Process all payment methods in accordance with Accounting procedures and policiesn Follow property control audit standards and cash handling procedures eg blind dropsn Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts andn secure bankn Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected businessn level and keeping bank secure at all timesn Transport bank tofrom assigned workstation following security proceduresn Set up and organize cashier workstation with designated supplies forms and resource materials and alwaysn maintain cleanliness of workstationn Closing n Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment andn areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doorsn and completing daily cleaning checklistn Steps of Service n Present physical and accurate check and process payment adhering to all cash handling and creditn policiesprocedures including added and received gratuityn Check in with guests to ensure satisfaction with each food course andor beveragesn Answer questions on menu selections and check with kitchen staff whenever additional clarification is necessaryn Communicate with the kitchen regarding the length of wait for food items recook orders and product availabilityn InRoom DiningRoom Service n Take room service orders over the phone answering any questions regarding the menu inputting order int
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
