n JOB SUMMARY n n Assists in managing the execution of all operations in the rooms area departments egFront Office EngineeringMaintenance Housekeeping and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Monitors compliance with standards and procedures Leads specific team while assisting with meeting or exceeding property goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional arean n CORE WORK ACTIVITIES n n Leading Room Operations Team n Verifies that goals are being translated to the team as they relate to guest tracking and productivityn Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing servicen Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengthsn Verifies that the team has the capabilities to meet expectationsn Leads by example demonstrating selfconfidence energy and enthusiasmn Assists employees in understanding guests everchanging needs and expectations and exceeding themn n Managing Property Rooms Operations Functions n Assists in managing the execution of all operations in the rooms area departments eg Front Office EngineeringMaintenance Housekeepingn Follows property specific second effort and recovery plann Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest lettersn Takes proactive approaches when dealing with employee concernsn Extends professionalism and courtesy to employees at all timesn Communicatesupdates all goals and results with employeesn Meets semiannually with staff on a onetoone basisn Assiststeaches the team scheduling against guest and hoursoccupied room goalsn Performs hourly job functions as neededn Performs other duties as assigned to meet business needsn n Managing and Monitoring Activities that Affect the Guest Experience n Understands the brands service culturen Provides excellent customer service by being readily availableapproachable for all guestsn Strives to continually improve guest and employee satisfactionn Takes proactive approaches when dealing with guest concernsn Extends professionalism and courtesy to guests at all timesn Responds timely to customer service department requestn Verifies that all team members meet or exceed all hospitality requirementsn n Managing Profitability n Assists in performing required annual Quality audit with General Manager GM Regional Director RDn Verifies that a viable key control program is in placen Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementn Strives to maximize the financial performance of the departmentn n Conducting Human Resources Activities n Interviews and assists in making hiring decisionsn Receives hiring recommendations from team supervisorsn Verifies that orientations for new team members are thorough and completed in a timely fashionn Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concernsn Verifies property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process where applicablen Celebrates successes and publicly recognizes the contributions of team membersn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law n
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