n JOB SUMMARY n n Position responsible for assigned food and beverageculinary operations Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 3 years experience in the food and beverage culinary or related professional arean ORn 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 1 year experience in the food and beverage culinary or related professional arean n CORE WORK ACTIVITIES n n Assisting in Food and Beverage Operations n Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing servicen Provides excellent customer service to all employeesn Responds quickly and proactively to employees concernsn Uses coaching skills throughout the propertyn Demonstrates self confidence energy and enthusiasmn Motivates and encourages staff to solve guest and employee related concernsn n Ensuring Exceptional Customer Service n Provides excellent customer servicen Responds quickly and proactively to guests concernsn Understands the brands service culturen Sets service expectations for all guests internally and externallyn Takes ownership of a guest complaintproblem until it is resolved or it has been addressed by the appropriate manager or employeen Follows up to ensure complaints have been addressed to the guests satisfactionn Develops a relationship with all guests to build repeated clientele internally and externallyn n Additional Responsibilities as Assigned n Complies with all corporate accounting proceduresn Assists GM as needed with annual Quality auditn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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