n POSITION SUMMARY n n Process all guest checkins verifying guest identity form of payment assigning room and activatingissuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secure payment prior to issuing room key verifyadjust billing Compile and review daily reportslogscontingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types vouchers paidouts and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations and follow all Accounting procedures Notify Loss PreventionSecurity of any guest reports of theftn n Assist management in training evaluating counseling motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair TreatmentOpen Door Policy process Developmaintain positive working relationships support team to reach common goals listen and respond appropriately to employee concerns Follow company policies and procedures report accidents injuries and unsafe work conditions to manager complete safety training and certifications ensure personal appearance is clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Ensure adherence to quality standards Enter and locate information using computersPOS systems Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience At least 1 year of related work experiencen Supervisory Experience At least 1 year of supervisory experiencen License or Certification Nonen n nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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