n JOB SUMMARY n Position responsible for all the food and beverage operations which includes all culinary restaurant beverage and room service operations Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations Develops and implements business plan for food and beveragen n CORE WORK ACTIVITIES n Developing and Maintaining Budgets n Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departmentsn Maintains a positive cost management index for kitchen and restaurant operationsn Utilizes budgets to understand financial objectivesn Leading Food and Beverage Team n Manages the Food and Beverage departments not catering salesn Supervises and manages employees Manages all daytoday operations Understands employee positions well enough to perform duties in employees absencen Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financialbusiness decision making demonstrates honestyintegrity leads by examplen Oversees all culinary restaurant beverage and room service operationsn Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing servicen Provides excellent customer service to all employeesn Responds quickly and proactively to employees concernsn Provides a learning atmosphere with a focus on continuous improvementn Provides proactive coaching and counseling to team membersn Encourages and builds mutual trust respect and cooperation among team membersn Monitors and maintains the productivity level of employeesn Develops specific goals and plans to prioritize organize and accomplish workn Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effectiven Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceededn Ensuring Exceptional Customer Service n Provides excellent customer servicen Responds quickly and proactively to guests concernsn Understands the brands service culturen Drives alignment of all employees team leaders and managers to the brands service culturen Sets service expectations for all guests internally and externallyn Takes ownership of a guest complaintproblem until it is resolved or it has been addressed by the appropriate manager or employeen Verifies all banquet functions are up to standard and exceed guests expectationsn Provides services that are above and beyond for customer satisfaction and retentionn Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when neededn Serves as a role model to demonstrate appropriate behaviorsn Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basisn Managing and Conducting Human Resource Activities n Provides guidance and direction to subordinates including setting performance standards and monitoring performancen Conducts performance reviews in a timely mannern Promotes both Guarantee of Fair Treatment and Open Door policiesn Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skillsn Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs othersn Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction resultsn Additional Responsibilities n Complies with all corporate accounting proceduresn Provides information to supervisors coworkers and subordinates by telephone in written form email or in personn Analyzes information and evaluates results to choose the best solution and solve problemsn Drives effective departmental communication and information systems through logs department meetings and property meetingsn n Education and Experience n High school diploma or GED 4 years experience in the food and beverage culinary or related professional arean ORn 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional areannn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veter
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