Job Title: Mission IT Operator - AustraliaJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: Regular-Long Term AssignmentPercentage of Travel Required: NoneType of Travel: None* * *You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.Shift Work 4 days on 4 days off – rotating shifts, days/nightsWhat You’ll Get to Do:- Responsible for resolving IT hardware and software infrastructure servers, network, security, etc. issues using systems- Analysis techniques and procedures.- Ensure appropriate function of hardware, software, or system functional specifications.- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.- Supports new infrastructure projects.- Maintains all configuration documentation for assigned infrastructure.- Master the steps required to effectively manage and prioritize incidents.- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users.Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams.More
