At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview ; AssureHire, Mitratech's employment screening platform, is looking for a Software Engineer I to join our engineering team in a support-engineering-focused role. You'll sit at the intersection of customer-facing problem solving and hands-on development: triaging and resolving technical escalations, communicating clearly with stakeholders, and shipping code fixes for issues you can resolve end-to-end. This is a great fit for an early-career engineer who wants real production experience across two modern backend stacks, Ruby on Rails and Go, while building strong debugging, communication, and AI-augmented development skills. Essential Duties & Responsibilities: Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams. Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status. Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment. Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships. Contribute to root-cause analysis and help reduce recurring escalations b..
