Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assetsWe are more than 34000 people in over 30 countries dedicated toimproving quality of life Everyone has an important role to play With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together Role description The Global Lead Lifecycle Conversion Manager is responsible for managing and optimising the endtoend lead lifecycle from initial engagement through to lead qualification nurture and conversion The role sits at the intersection of Marketing Sales Operations and Technology ensuring that lead management frameworks nurture programmes and conversion processes drive measurable commercial outcomesWorking closely with Demand Generation Sales Key Account Leadership Sales and Marketing Operations and Digital Experience teams this role will establish scalable processes improve pipeline velocity and maximise the conversion of marketinggenerated leads into sales opportunities Role accountabilities Individual accountabilities Lead Lifecycle Strategy Management Own and continuously evolve the organisations lead lifecycle framework Define and implement lead management processes governance and best practices Develop and maintain audience segmentation and lead scoring models Design and oversee nurture strategies and automated engagement journeys Ensure lifecycle activities remain aligned to organisational objectives and revenue targets Monitor lifecycle performance and identify opportunities to improve lead progression and conversion Funnel Performance Optimisation In close partnership with Demand Generation teams design and manage progressive lead nurture programmes to accelerate movement through the funnel Analyse lead capture flow funnel performance and conversion rates to identify optimisation opportunities Apply buyer intent insights to identify highpropensity accounts and contacts calibrate nurture journeys and prioritise followup actions with Sales Use customer behavioural and buyer intent data including engagement signals content interactions and buyingstage indicators to improve lead qualification prioritisation and nurture relevance Optimise lead routing scoring and qualification criteria to ensure highquality leads are delivered to Sales Drive continuous testing and process improvement across lifecycle programmes Lead Tracking Analytics Reporting Partner with Sales and Operations teams to ensure accurate lead tracking attribution and reporting Monitor key performance indicators and provide actionable insights related to buyer intent and engagement signals to stakeholders Drive collaboration across Demand Generation Digital Experience and Operations teams to establish reporting frameworks that provide visibility of lead performance from acquisition through to opportunity creation Ensure lead tracking reporting and data enrichment activities follow agreed data governance standards consent management requirements and privacy obligations Use data and analytics to influence strategic decisions and investment priorities Key shared accountabilities Sales Alignment Collaboration Build strong partnerships with Sales teams to streamline processes and increase pipeline velocity Define and maintain service level agreements SLAs between Marketing and Sales as part of the Sales and Marketing Engine ways of working Drive alignment on lead definitions scoring frameworks and qualification criteria Facilitate regular reviews of funnel performance and pipeline progression Collaborate with stakeholders to ensure effective handoff followup and conversion processes Partner with Sales Marketing Operations to drive lead management training user adoption and education across Sales and Marketing communities Partner with Sales Marketing Operations and Technology teams to optimise and mature the Oraclebased lead management technology solution improving lead tracking data enrichment automation routing and compliant data management Qualifications Experience 68 years experience in Demand Generation Lifecycle Marketing Marketing Operations Sales Operations or a related growth function Proven experience managing lead lifecycle strategies nurture programs and conversion optimization initiatives Demonstrated experience using data and analytics to improve marketing and sales performance Strong understanding of lead management frameworks funnel management and CRM processes Experience working closely with both marketing and sales teams in a complex organization Bachelors degree in Marketing Business Development or a related discipline Preferred experience Experience with marketing automation and CRM platforms Oracle CX including Eloqua and Oracle Sales Cloud Experience using buyer intent behavioral engagement or accountlevel signal data to inform lead scoring nurture strategies and pipeline velocity activities Handson experience with Oracle BI and Power
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