Date posted: September 17, 2026 Req ID: 50196 Faculty/Division: School of Management Department: School of Management Campus St. George Course Summary: In this course, students will learn how service designers take a human-centered approach to researching and designing solutions. Service Design is a subset of design disciplines that takes an action-oriented approach to co-design solutions with customers, citizens, or end-users. Service Design methodologies help us understand key pain points and preferences and prototype solutions based on the needs of actual consumers. Instructor Qualifications: Required qualifications are an undergraduate degree in a design-related field; demonstrated expertise in service design, design thinking and/or business design; and a minimum of 5 years of professional experience applying service design methods and approaches in organizational or business contexts.Previous experience teaching service design, business design, or related coursework at the post-secondary level is preferred. Class schedule: Course may be online or in person, depending on circumstances, so candidates must be available and comfortable with both. Sessional dates of appointment: January 1 - April 30, 2027 Salary Rates: Please refer to CUPE3902 Unit #3 rates for this Sessional Lecturer position. Notes: This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement. Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II or Sessional Lecturer III in accordance with Article 14:12 of the CUPE 3902 Unit 3 collective agreement. Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3 collective agreement, and should not apply for positions posted under the Unit 3 collective agreement. It is understood that some announcements of vacancies are tentative, pending final course determinations and enrolment. Policies The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. Candidates who are members of Indigenous, Black, racialized and LGBTQ2S+ communities, persons with disabilities, and other equity seeking groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the position. The University of Toronto invites all qualified applicants to make application. The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is co
