Date Posted: 09/14/2026Req ID: 50175Faculty/Division: School of ManagementDepartment: Rotman CommerceCampus: St. George Downtown TorontoPosition Number: 00028687Existing Vacancy: Yes Description: About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life. Your opportunity:The Rotman Commerce program is offered jointly by the Rotman School of Management and the Faculty of Arts and Science. It is a highly respected program within the business, financial and academic communities. Rotman Commerce serves approximately 3,400 in-program undergraduate business students as well as over 18,000 graduates of the Bachelor of Commerce program. Rotman Commerce offers its students a rich and rigorous academic program alongside ample opportunities to develop themselves personally and professionally.As the Program Services Representative,you will be the first point of contact for a wide variety of enquiries in a front desk situation. This includes answering questions and providing guidance to current and prospective students, advising faculty regarding program policies, practices and procedures, and liaising with other University offices and departments.Your responsibilities will include: Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration; liaising with internal and external offices, including College Registrars' Office, Health and Wellness, and Accessibility Services, about submitted documentation for requests and special consideration Collaborating with Recruitment and Admissions, forwarding calls and emails, and providing updates and information to potential applicants Collecting and distributing examination papers to/from instructors; obtaining course information and materialsfrom instructors; working with the Enrolment and Records Coordinator to support the collection and recording of deferred exams petitions, and aiding in guaranteed admissions checks Support
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