Date Posted: 09/14/2026Req ID: 50165Faculty/Division: School of Graduate StudiesDepartment: School of Graduate StudiesCampus: St. George Downtown TorontoPosition Number: 00039060 Existing Vacancy: Yes Description: About Us The School of Graduate Studies SGS promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions, and operate through a system of collegial governance, consultation, and decanal leadership. SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community. More information about the School of Graduate Studies is at: http://www.sgs.utoronto.ca/Pages/default.aspx Your Opportunity: The Front Line Service Coordinator is the first point of contact for graduate students and administrators reaching out to the School of Graduate Studies. The incumbent responds to a high volume of enquiries, provides detailed information on processes, policies, and procedures, and directs students to the appropriate resources when a question falls outside the scope of the role. As the public face of the office, the incumbent brings professionalism and courtesy to every interaction, resolving routine issues and escalating more complex matters as required. Reporting to the Associate Director, Graduate Academic Services, the incumbent develops and coordinates the front-line schedule among all staff who provide front-line coverage and provides training and coaching for new procedures and staff. The Front-Line Service Coordinator updates and maintains student records in ROSI and GradApp Slate, ensuring information accuracy, currency, and consistency. Sound judgment, attention to detail, and the ability to manage competing priorities in a fast-paced environment are essential to success in this role. Essential Qualifications: • Bachelor's Degree or an acceptable combination of equivalent experience• Minimum three 3 years of related experience in academic service delivery related to graduate education• Experience working directly with the public in a front-line, customer service, or administrative role• Experience updating and maintaining records in a student information system e.g. ROSI, GradApp or related database• Strong verbal and written communication skills• Strong attention to detail and accuracy in data entry• Good time manag
