Account Manager Reporting To Sales Director Account Management Location UK Based at any of our facilities Tyne Birkenhead Padstow Falmouth or Gibraltar with Regular Travel Reward Competitive Salary Commission Scheme Benefits Join Balaena At Balaena were building a highperforming customerfocused commercial organisation designed to support our ambitious growth plans As we continue to grow as One Balaena were looking for an exceptional Account Manager to help strengthen customer relationships grow existing accounts and maximise the value of our customer portfolio across the Group This is an exciting opportunity for a commercially driven sales professional who thrives on building longterm partnerships identifying opportunities and delivering exceptional customer experiences Youll play a key role in driving sustainable growth by working closely with customers across the UK and beyond developing strategic relationships securing repeat business and identifying opportunities to expand Balaenas services and capabilities Were looking for someone who is commercially minded highly motivated and comfortable operating in a fastpaced targetdriven environment Someone who enjoys being on the road meeting customers facetoface understanding their challenges and turning strong relationships into measurable commercial results If youre energised by growing accounts exceeding targets and becoming a trusted partner to customers wed love to hear from you Role Purpose To manage retain and grow revenue within Balaenas existing customer base This is a commercially focused fieldbased sales role responsible for developing strategic customer relationships securing repeat business identifying growth opportunities and increasing customer value across assigned accounts The role holder will act as the primary commercial contact for key customers ensuring Balaena delivers a professional coordinated and consistent customer experience while driving revenue growth and customer retention Role Environment amp Reward This is a highperformance targetdriven sales role operating within a commissionbased reward structure Success will be measured through revenue growth customer retention account expansion margin achievement customer engagement activity and delivery of agreed commercial objectives The role requires regular travel throughout the UK and internationally where required Individuals will spend significant time meeting customers understanding business requirements identifying opportunities and driving growth across their assigned accounts Key Responsibilities Manage a portfolio of customer accounts across Balaenas key marketsBuild strong relationships with customer stakeholders and decisionmakersDevelop and implement account growth plansConduct regular customer visits and business reviewsIdentify opportunities for additional services projects and contract extensionsIncrease revenue and profitability within assigned accountsDrive repeat business framework opportunities and longterm
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