As a Front Office Agent you will welcome guests check guests in and out of the hotel deal with guest queries and provide prompt and professional guest service to meet guest needs and ensure their satisfactionnbspAbout usnbspF ZEEN ATHENS part of the F ZEEN RETREATS group is a luxurious adultsonly urban retreat located in the historic center of Athens Blending the philosophy of holistic wellbeing with a modern way of living we offer our guests much more than just a stay we offer a meaningful experience of balance beauty and genuine hospitality Our culture is rooted in the concept of the Ef Zin the art of living well and in harmony with yourself and the world around you This is reflected in everything we do from the level of service we provide to the spaces we create Our people are the heart of our retreat Thats why we genuinely invest in their personal and professional growth offering expertled training a supportive and creative work environment and a competitive package of benefits If you share our passion for quality hospitality and creating experiences that truly matter we would love to welcome you to our teamnbspWhat youll donbspGreet and welcome guests as soon as they arrive at the hotelnbspUse of Front Desk systems PMS Web Hotelier Booking ChannelsnbspRegister and check guests innbspEscort the guests to their roomsnbspAnswer and direct incoming callsnbspVerify guests payment methodnbspCompute all guest billings and accurately post charges to guest rooms and house accountsnbspProvide basic and accurate information in person and via phoneemailnbspComplete and maintain any incident reports daily activity reports or other reports requested by managementnbspClose guests accounts and check guests outnbspMaintain a neat and orderly Front Desk and Reception areanbspKeep inventory of Front Office supplies stocknbspPerform other clerical Receptionist duties such as filing photocopying etcnbspRequirementsPrevious work experience as a Front Office Receptionist Guest Relations Agent Concierge or similar role ideally in a 5 hotel environmentnbspExcellent command of the English languagenbspKnowledge of any additional language will be considered an assetnbspExperience in Hotel Program PMSnbspComputer literacy Outlook Excel Word etcnbspSolid written and verbal communication skillsnbspExcellent interpersonal skillsnbspTeamwork spirit and customer service attitudenbspBenefitsPositive working environmentnbspTraining and career developmentnbspUniformsnbspJoin Our TeamnbspA team that is built on respect and excellent service over collaborationnbspA team of likeminded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiencesnbspA team of happy employees that are driven within their working environment to contribute to a common goalnbspA team that celebrates achievements made individually and encourages a positive attitude and integritynbspA healthy environment where nature is the focal point that encourages collaboration and teamwork allowing space to breathnbspA mindful and considerate peopleoriented workplacenbspA familyrun company with exceptionally high standards both for the guests and the employees alikenbsp
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